This Privacy Policy describes the general standards we apply when
handling information submitted through this website or generated
through routine website operation. It is intended to help visitors
understand what information may be collected, why that information
may be used, how long it may be retained, and what choices may be
available. The policy applies to website interactions, contact
requests, and general communication initiated through our online
channels.
1. Scope of This Policy
This Privacy Policy applies to the website of MAX-SHIELD
Insurance Agency Pte. Ltd. and to information received through
website forms, email contact initiated from the website, and
standard website analytics tools. It does not automatically
apply to third-party websites, external platforms, or services
operated by independent providers even when those services may
be linked from this website.
By continuing to use this website, you acknowledge that basic
technical and communication information may be processed in
accordance with this policy and with applicable legal
requirements.
2. Information You Provide Voluntarily
When you contact us, request information, or submit an enquiry,
you may provide personal and business-related information such
as your name, company name, email address, telephone number, and
the details contained in your message.
We ask that you provide only information reasonably necessary
for your enquiry and that you avoid sending sensitive
information unless specifically requested through an appropriate
channel.
3. Technical Information We May Collect
Like most websites, we may automatically receive limited
technical information when you visit the site. This can include
your IP address, browser type, operating system, referral
source, device identifiers, page interactions, and general usage
timing.
This information is typically used for security monitoring,
performance diagnostics, fraud prevention, and website
improvement rather than for direct personal profiling.
4. How We Use Information
Information collected through the website may be used to respond
to communications, provide requested information, administer the
website, maintain business records, improve usability, prevent
misuse, and comply with legal or regulatory obligations.
- to review and respond to enquiries;
- to maintain service quality and internal records;
- to monitor website reliability and security;
-
to support compliance, audit, or lawful disclosure
requirements.
5. Legal Basis and Operational Necessity
Where applicable, we may process information because it is
necessary to answer a request, take steps related to a
prospective service relationship, meet legal obligations,
protect legitimate business interests, or operate the website in
a secure and efficient manner.
6. Disclosure to Service Providers
We do not sell personal information. We may share limited
information with service providers that help us operate the
website, manage communications, host data, maintain security, or
provide technical support, but only where such access is
reasonably necessary.
7. Data Retention
Information may be retained for as long as reasonably necessary
for communication follow-up, recordkeeping, operational
analysis, dispute resolution, security review, or legal
compliance. Retention periods may vary depending on the nature
of the enquiry and applicable requirements.
8. Data Security
We apply reasonable technical and organisational safeguards
designed to reduce the risk of unauthorised access, alteration,
disclosure, or destruction of information handled through this
website. No transmission method can be guaranteed completely
secure, but we apply proportionate good-faith controls.
9. International Transfers
Depending on the technologies used to operate the website or
support communications, information may be processed or stored
in jurisdictions outside the visitor's usual place of access.
Where relevant, we seek to ensure that such processing is
subject to appropriate contractual or operational protections.
10. Your Choices and Rights
Subject to applicable law, you may have the right to request
access to information held about you, request correction of
inaccurate information, ask questions about our data practices,
or request deletion where retention is no longer necessary.
Requests can be sent to [email protected].
11. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect
operational changes, legal developments, or updated
technologies. The updated version will be posted on this page,
and continued use of the website after publication indicates
acceptance of the revised notice to the extent permitted by law.
Contact us:
Email:
[email protected]
Phone: +65 9029 3189
Address:
228 Changi Road, #04-07, ICON@Changi, Singapore 419741